OMT (Western Union) Counter Agent Job Description
Position Title: OMT (Western Union) Counter Agent
Location: Jal EL Dib and Dbaye
Email: HR@cellandsell.com
Job Summary: We are looking for a customer-focused OMT (Western Union) Counter Agent to join our team. The ideal candidate will handle money transfer transactions, provide excellent customer service, and ensure compliance with financial regulations.
Key Responsibilities:
- Process Western Union money transfers and other OMT services.
- Assist customers with their transactions, providing information and resolving inquiries.
- Verify customer identification and transaction details.
- Maintain accurate records of transactions and update the system accordingly.
- Handle cash accurately and balance the cash drawer at the end of the shift.
- Provide customers with information about OMT services and products.
- Maintain a clean and organized counter area.
- Provide excellent customer service and build positive relationships with customers.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service or cash-handling role.
- Basic knowledge of money transfer services and financial regulations. Training will be provided.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using computers and basic software applications.
- Trustworthy and reliable with a high level of integrity.
Application Process: Please email your resume to HR@cellandsell.com and specify the position you are applying for in the subject line.
